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Position Title:     Medical Receptionist

Reports to:          Administrator

 

Position Requirements:

  1. High school diploma or higher degree
  2. Minimum of 1-year experience in medical office reception experience preferred
  3. Phone and computer skills
  4. Must be an independent thinker and be able to multitask in a busy practice
  5. Excellent customer / patient skills
  6. Knowledge of EHR

 

Position Responsibilities:

  1. Greet patients in person or on the phone
  2. Facilitate patient flow by notifying the provider and /or medical assistant of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
  3. When scheduling appointments, carefully screens patient for patient name, phone, address, date of birth and insurance and update as needed in the EHR, and informs patients of information that must be presented at time of visit
  4. Maintain patient accounts by obtaining, recording and updating personal and financial information
  5. Verify method of payment for service and runs insurance verifications as needed
  6. Collect and post appropriate co-payments, deductible amounts or service fees upon check out
  7. Schedule any follow up visits as necessary
  8. Call patients daily to confirm next day’s appointment
  9. Perform day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry
  10. Scan and attach patient related documents within EHR
  11. Maintain patient waiting areas, office files, and front-desk areas in a manner that is organized and neat
  12. Exercise problem-solving and conflict resolution skills when handling patient complaints, refers patient complaints to appropriate designated personnel as needed
  13. Maintain patients’ privacy and company confidentiality protocols in accordance with HIPAA requirements
  14. Participate in company team meetings and training events as requested by supervisor or practice manager
  15. Wear name tag at all times and identifies self on phone
  16. Check office email no less than 2x daily